Cancellations & Refunds

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Where can I find the cancellation policy for my booking?

Before booking, you can find the cancellation policy for each tour under “Tour Details.” If you don’t see it, just contact us and we’ll help you out! After booking , you can easily find the cancellat…

Updated 9 months ago by Iceland Advice

Can I cancel my booking?

Yes! You can always cancel your booking. However, please bear in mind that your tour may be fully refundable, partially refundable or nonrefundable, depending upon the tour operator’s policy. Check y…

Updated 9 months ago by Iceland Advice

How will I know if my cancellation is confirmed?

We will send you a cancellation confirmation via email. Check your spam folder if you don't see an email from us. Please contact us if you have any doubts or questions. Your refund can take up to 10…

Updated 9 months ago by Iceland Advice

The tour operator cancelled my booking, what do I do?

If the tour operator cancels your booking due to unforeseen circumstances, please contact us and we’ll help you find another date. If you are not able to make it on another day, we’ll give you a full…

Updated 9 months ago by Iceland Advice

I haven’t received my refund...what should I do?

It usually takes up to 10 days business days for a refund to post to your account. (In some cases, it may take up to 30 days). If you don’t see your refund on your statement, please contact your bank…

Updated 9 months ago by Iceland Advice

What happens if my tour is cancelled due to bad weather?

Unfortunately, this will happen occasionally...we are in Iceland, after all! If your tour or activity gets canceled, the tour operator will try to reschedule for another date. If that’s not possible,…

Updated 9 months ago by Iceland Advice